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IssueBuddy™ is a highly effective solution for efficiently tracking and managing issues.

IssueBuddy’s™  advanced features enable users to streamline their workflows and stay on top of any potential problems. Whether you are working on a large-scale project or managing multiple assignments, IssueBuddy™ provides a seamless and reliable platform that can help increase productivity and decrease turnaround times. 

From the powerful issue tracking to the insightful reporting functionality, the solution delivers a comprehensive suite of tools to help users stay organized and in control. 

Additionally, with its intuitive design and user-friendly interface, teams can quickly onboard and start leveraging the robust capabilities of IssueBuddy™. Overall, if you are looking for a professional and efficient way to manage your issues, IssueBuddy™ is the perfect solution for you.

Multi-Customer Support

  • Manage Multiple Customers with Unlimited Projects and Users
  • Associate Your People With Specific Projects
  • Associate You Customer’s People with Specific Projects
  • Customer-Admin Role to Set User Permissions and Project Access
  • Easy Issue Entry Form for End-Users
  • Robust Features for Issue Management for the Team

Technical Workflow

  • From Issue Acceptance to Closure, our workflow will keep the process smooth and easy. 
  • Created Specifically for Software or Content Development
  • SMS Text and Email Notifications Keep Both the Customer and Technical Team Up to Date on Issues 

Time and Billing

  • Turn Time Into Money with our JobTimeClock Plug-in
  • Track Time Spent on Each Issue
  • Support Contract Management
  • Retainer System Management
  • Auto-Renew for Contracts
  • Auto-Replenish for Retainer

Comprehensive Reporting

Stay Informed With Real-Time Reports on:

  • Issues
  • Productivity
  • Retainer Accounting and Replenishment
  • Contract Renewal Status

Watch the Sample Video

See Issue Buddy in action
A quick walkthrough showing how issues, time tracking, and billing work together in one place.

One system. Less friction.

All-in-One Workspace
Track issues, time, and billing in one place.

Try IssueBuddy™ for Free for 30 Days

Use IssueBuddy™ for 30 days and see why we’ve been using IssueBuddy™ in-house for the last 15 years! We provide clear and easy to use features for Issue Tracking and Management, and your customers will love it!

Pay Monthly

Use IssueBuddy as an online service (SaaS). Pay for usage and storage.

Dedicated Server

For Higher Volume and Maximum Storage Options

On-Site License

For higher security, privacy, and full control of the software on your server farm.

Choose the Plans That Fits Your Need

All plans include core issue tracking, time tracking, and billing — choose the level that works best for you and your team.

Starter

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$190

Pro

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$245

Team

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$1240

Client Feedback

With years of experience supporting software projects and client teams, we understand what matters most — clarity, accountability, and reliable delivery.
Here’s what clients and teams say about working with us.

Rated 5 out of 5
“Finally, a tool that keeps everything connected.” Issue Buddy helped us bring issue tracking, time logging, and billing into one place. It’s much easier to see who owns what and how work is progressing, especially across multiple customers. The visibility alone has made a big difference for our team.
Lisa Hallway
VP of Products
Rated 5 out of 5
“Clear workflows and far less chasing.” We used to spend too much time following up on tickets and clarifying status. With Issue Buddy, ownership and progress are clear from the start. Our team stays aligned, and clients feel more confident because they can see what’s happening.
Luis Alberto
App developer
Rated 5 out of 5
“Built for real-world support teams.” Issue Buddy feels like it was designed by people who understand support and delivery work. The workflow is straightforward, reporting is easy to understand, and tying time directly to issues has made our billing much cleaner.
James Carter
Front-end developer
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