Built to manage multiple customers — without losing control.
Issue Buddy helps teams support multiple customers, projects, and users while keeping issues, time, and billing clearly organised.
MULTI-CUSTOMER SUPPORT
Unlimited Customers, Projects, and Users
Manage multiple customers with unlimited projects and team members.
Project-Based User Association
Assign your internal team members to specific projects.
Customer User Association
Link customer users only to the projects they should access.
Customer Admin Role
Allow customer admins to manage their own users, permissions, and project access.
Easy Issue Entry for End-Users
Simple forms allow customers to submit issues without complexity.
Team-Level Issue Management
Robust tools for your internal team to track, prioritise, and resolve issues efficiently.
TECHNICAL WORKFLOW
From issue acceptance to final closure, Issue Buddy supports a structured technical workflow that keeps both customers and teams aligned.
End-to-End Issue Workflow
Guide issues from acceptance through resolution and closure.
Clear Status Progression
Everyone knows what stage an issue is in and what happens next.
Purpose-Built for Software & Content Teams
Supports bug tracking, development tasks, and content-related issues.
Automated Notifications
SMS and email notifications keep customers and technical teams informed at every key stage.
TIME & BILLING
Turn tracked time into billable value
JobTimeClock Plug-In
Track time spent on each issue as work happens.
Issue-Level Time Tracking
Every minute is tied to a specific task or issue.
Support Contract Management
Manage active contracts per customer or project.
Retainer Management
Track retainer balances in real time.
Auto-Renew Contracts
Reduce manual follow-ups and missed renewals.
Auto-Replenish Retainers
Keep work moving without interruptions.
COMPREHENSIVE REPORTING
Issue Buddy provides real-time visibility into work, productivity, and financial health across customers and projects.
Issue Reports
Track open, closed, and in-progress issues.
Productivity Reports
Understand how time is spent across teams and projects.
Retainer Accounting & Replenishment
Monitor balances and usage clearly.
Contract Renewal Status
Stay ahead of upcoming renewals and expirations.
Can Issue Buddy support multiple customers and projects at the same time?
Yes. Issue Buddy is designed to manage multiple customers, each with their own projects, users, and access levels. This keeps work organised and separated while allowing your team to manage everything from one platform.
How does Issue Buddy help keep issues organised and accountable?
Every issue is tied to clear ownership, status, priority, and history. This ensures teams always know who is responsible, what stage the issue is in, and what needs to happen next.
Can time tracking and billing be linked directly to issues?
Yes. Time can be tracked at the issue level, allowing work hours to stay connected to specific tasks. This makes reporting clearer and helps support accurate billing and retainer management.
What kind of reporting does Issue Buddy provide?
Issue Buddy offers real-time reporting across issues, productivity, retainers, and contract status. These reports help teams monitor progress, understand workload, and make informed decisions.